01622 535931

Mon - Fri: 9:00 - 17:30

Terms & Conditions

1. Advertised Prices

  1. Prices are valid at the time of placing the order but are subject to change without notice. Although we make every effort to ensure advertised prices are correct, there may be occasions where an incorrect price is advertised. Under these circumstances we are not obliged to supply goods at the advertised price where there is an error in any said price.
  2. Where there is no manufacturer SRP (suggested retail price) for a product, we have priced using a calculation typical to the Model Railway industry.
  3. Please note that prices advertised are VAT inclusive.
  4. Literature is not subject to tax.

2. Website Images

  1. All images and pictures on this website are copyright
  2. Pictures on the site are to be used only as a guide. From time to time manufacturers may change colours or other details of their products.
  3. We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so a member of our sales team may assist (see Section 8. Order Processing).

3. Delivery of Goods in Stock

  1. Delivery of goods that are in stock will usually be within the carrier’s specified delivery time depending on the service chosen.
  2. Items out of stock will be placed on back order and supplied when available and these items will not be charged until they are available to ship. (Phone orders)
  3. New, pre-order items are supplied as soon as stock becomes available.
  4. Any item on back order can be cancelled at any time up to the point of despatch, apart from items that have been specially ordered or built, which cannot be cancelled without our prior agreement.
  5. Your order may be delayed if the item is not in stock with our suppliers.
  6. Some items may be unavailable, and the current stock status is approximate.

4. Delivery service

  1. Items ordered using our online shop will be despatched the next day, subject to the following conditions:
    • This applies to stocked items only.
    • Any item requiring additional service will be allocated into our work flow and despatched as soon as completed, no longer than 3 working days.
    • Delivery cannot be made at weekends and bank holidays.
    • Orders received on Friday up until 5PM will be despatched on Saturday.
    • Any orders received over the Weekend will be despatched on Monday.
    • Where there are circumstances beyond our control such as severe adverse weather and/or industrial action, we cannot guarantee that orders will arrive in time and no compensation will be granted for late deliveries in such circumstances.

5. Payment Methods

  1. Full payment must be made in advance of delivery via PayPal: Visa/ Delta, MasterCard, Switch, or American Express.
  2. We do not accept payment by Diners Club, and some debit cards may not be useable for mail order transactions.
  3. If it is not possible to use a credit or debit card please place your order by cheque sent to the following address: Model Rail Electrics, Pine Shaw, Cripple Street, Maidstone, Kent. ME15 6DN
  4. Cheques and Postal Orders should be made payable to “Ian Spurgeon”
  5. If a payment is made and subsequently dishonoured, a charge of £15 will be levied.
  6. For security reasons, when placing an order, you must give your full name, address and postcode, which must be the same as that held by the payment card company

6.Carriage Charges

  1. Mainland UK orders above a value of £50.00 can be sent carriage free using our economy service.
  2. Orders conforming to this exception will be charged at £5.50
  3. Overseas customers are charged carriage at cost.

7.Returns Policy

  1. Except for special orders (see Section 3 DELIVERY OF GOODS IN STOCK), goods purchased from us may be returned within seven days of receipt for a refund, providing you have notified us in writing of your intention to return items in person, by post, by fax, or by e-mail within these seven days.
  2. The goods must be returned to the above address and the cost of packing and returning any goods will be at the customer’s expense.
  3. A handling charge will be levied to cover our outbound shipping costs.
  4. Please use a suitable service when returning goods, as we cannot be held responsible for any returned goods lost in transit.
  5. We must receive goods within 14 days of receipt, and any goods returned must be received by us in the condition they were received by the customer.
  6. Sealed boxes and packages such as plastic or metal kits must be unopened, clear bags with header cards must be intact, goods will only be refunded if they are in the condition that they were received.
  7. A full refund will be made within 28 days of the goods being received back by us, less any carriage, providing the previous conditions are observed.
  8. This condition does not affect your rights on the return of faulty goods.

8. Processing of Orders

  1. Orders placed on the website are processed with as little delay as reasonably possible. For this reason, we cannot guarantee that further instructions from customers will be acted upon.
  2. We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so a member of our sales team may assist.

9. Data Protection

  1. Any details held will be used only by Model Rail Electrics and will not be passed on to any other parties unless necessary to complete the processing of your order.
  2. See our Privacy Policy for more details.
Model Rail Electrics